Questions about delivery?

See our FAQs delivery page.

Do you have a showroom?

We have recently launched our first showroom. Based in Norfolk, it trades under the name HomeFurnitureFirst. For more details, please click here.

If you are concerned about ordering furniture you have not seen there are a couple of options that we have implemented to overcome this problem.

Firstly we offer a free wood sampling service. Please send an email to woodsamples@pinesolutions.co.uk including details of your postal address along with the ranges you are interested in and we will send you wood samples free of charge.

Secondly and more importantly we offer a free, 7 day piece of mind guarantee on all your purchases where we will collect any items you order, free of charge as long as they are in their original condition and packaging and suitable for resale.

I have a fault with my furniture, what can I do?

Please contact our team on 0800 195 0503 with details of the damage. Please have your order number ready to enable us to deal with your problem efficiently. We will ask you to follow up this initial contact in writing by email to help@pinesolutions.co.uk.

Do you have a catalogue?

To keep our prices as low as possible and in line with our 'green ethos', we do not produce catalogues. All information is shown on our website which is updated daily. Please feel free to contact us with any query however big or small and we will be happy to help.

Where do you source your wood from?

Click to see our full wooden furniture source listing. You can also follow this link to read more about Pine Solutions and the environment.

May I request a wood sample?

Yes, we have samples available for most of our ranges. To obtain a sample simply email the name of the range, product and reference code along with your name and address to woodsamples@pinesolutions.co.uk Please allow approximately 2-3 working days for delivery.

I need some parts for my furniture.

If you require parts for your furniture, or discover that a part is missing, please e-mail our team at woodsamples@pinesolutions.co.uk. Please include your name, order number and contact details.

We regret that we CANNOT provide spare parts for any Ducal furniture (Flight, and Heartland ranges) as they have ceased trading and were never affiliated with Pine Solutions. This does not affect any guarantees.

Can you change the wood stain or dimensions of the furniture?

Pinesolutions is unable to make any changes to the furniture. We are happy to talk to you about the style you would like to see if we stock anything similar. We would not recommend changing the finish to any furniture purchased from us and we are not liable for damaged caused by doing so.

How do I cancel or return my item?

Please read the details in our terms and conditions. Contact us on 0800 195 0503 to discuss your issue and we will work to resolve it as soon as possible.

Is it safe to shop online with PineSolutions.co.uk?

See our in depth PineSolutions security online page.

Can I get some help with my flat pack furniture?

Our friends the Flat Pack Amigos provide a high quality nationwide furniture assembly service for anyone who cannot or does not wish to assemble the furniture themselves. See http://www.flatpackamigos.co.uk/ for a link to their website. Please note that Flat Pack Amigos is an independent company and has no connection with PineSolutions other than the fact that we recommend them.

I need more guidance buying furniture

See our full furniture purchase guide here.

How do I care for my furniture?

Follow the link for wooden furniture care advice.

Is Pinesolutions part of Ducal or Parker Knoll?

No. Ducal has ceased trading and has never been affiliated with us. We no longer have Ducal Furniture in stock. Parker Knoll is not linked with Pinesolutions, their details can be found at www.parkerknoll.co.uk.

As a non EC resident can I claim the VAT back?

Please note that we are not able to ship outside of mainland UK. Customers are responsible for onward shipment but we will offer VAT refunds for oversease visitors to the United Kingdom and entitled EC residents at our discretion.

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