• Tel: 0333 200 4606
  • Email: info@pinesolutions.co.uk

Free Delivery - Free Exchanges - 0333 200 4606

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Frequently Asked Questions

Questions about delivery?

See our FAQs delivery page.

Do you have a showroom?

We don't have a showroom at this time.

We offer a free wood sample service. Click the 'request a wood sample' link on the product page (located next to the material information) and we will send you wood samples free of charge.

I have a fault with my furniture, what can I do?

Please contact our team on 0333 200 4606 with details of the damage. Please have your order number ready to enable us to deal with your problem efficiently. We will ask you to follow up this initial contact in writing by email to help@pinesolutions.co.uk.

Where do you source your wood from?

Click to see our full wooden furniture source listing. You can also follow this link to read more about Pine Solutions and the environment.

May I request a wood sample?

Yes, we have samples available for most of our ranges. Click the 'request a wood sample' link on the product page, located next to the material information. Please allow approximately 3-5 working days for delivery.

I need some parts for my furniture.

If you require parts for your furniture, or discover that a part is missing, please e-mail our team at help@pinesolutions.co.uk. Please include your name, order number and contact details.

We regret that we CANNOT provide spare parts for any Ducal furniture (Flight, and Heartland ranges) as they have ceased trading and were never affiliated with Pine Solutions. This does not affect any guarantees.

Can you change the wood stain or dimensions of the furniture?

Pinesolutions is unable to make any changes to the furniture. We are happy to talk to you about the style you would like to see if we stock anything similar. We would not recommend changing the finish to any furniture purchased from us and we are not liable for damaged caused by doing so.

How do I cancel or return my item?

Please read the details in our terms and conditions. Contact us on 0333 200 4606 to discuss your issue and we will work to resolve it as soon as possible.

Is it safe to shop online with PineSolutions.co.uk?

See our in depth PineSolutions security online page.

How do I care for my furniture?

Follow the link for wooden furniture care advice.

Is Pinesolutions part of Ducal or Parker Knoll?

No. Ducal has ceased trading and has never been affiliated with us. We no longer have Ducal Furniture in stock. Parker Knoll is not linked with Pinesolutions, their details can be found at www.parkerknoll.co.uk.

As a non EC resident can I claim the VAT back?

Please note that we are only able to ship to mainland UK. For other offshore islands, customers are responsible for onward shipment but we will offer VAT refunds for overseas visitors to the United Kingdom and entitled EC residents at our discretion.

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