If you wish to contact us with reference to any aspect of your order or delivery please make sure that you provide one or all of the following information:

• The date that you ordered
• The last five digits of your long order number
• The invoice number

for details about ordering spare parts please see our FAQs page.

Fill out the form to send an email enquiry

your full name* email* order number your queries / comments telephone address postcode   please note: * denotes a mandatory field     We always do our best to respond to your enquiries as soon as possible, and aim that you will have been contacted within 48 hours.   Telephone assistance available: Monday, Tuesday and  Thursday: 08:30 - 21:00 Wednesday: 08.30- 17:00 Friday: 09:00 - 17:00 Saturday and Sunday : 10:00 - 16:00 Bank Holidays 10:00 - 16:00 Easter Opening Hours: Good Friday: 9am – 5pm Saturday: 10am – 4pm Easter Sunday: Closed Bank Holiday Monday: 9am – 5.30pm sales@pinesolutions.co.uk tel: freephone 0800 195 0503 tel: landline 01603 764 371 fax: 01603 858 206 Registered company Number: 04774845                           Postal Address: Pinesolutions.co.uk 1st Floor Rouen House Norwich Norfolk NR1 1RB Registered Office: Pinesolutions.co.uk Rouen House Norwich Norfolk NR1 1RB