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If you wish to contact us with reference to any aspect of your order or delivery please make sure that you provide one or all of the following information:

• The date that you ordered
• The last five digits of your long order number
• The invoice number

For details about ordering spare parts please see our FAQs page

Fill out the form to send an email enquiry

Your Full Name* Email* Order number Your queries / comments Telephone Address Postcode   Please note: * denotes a mandatory field

Please note that due to an exceptionally high number of orders we are currently experiencing delays of up to 3 days in replying to any email contact. We apologise for these delays and will do everything that we can to respond as quickly as we can.   Telephone assistance available: Monday, Tuesday and Thursday: 0830 - 21.30hrs Wednesday: 0830 - 17.00hrs Friday: 0900 - 1700hrs Saturday: 1000 - 1600hrs Closed on Bank Holidays via e-mail: 24/7 sales@pinesolutions.co.uk tel: freephone 0800 195 0503 tel: landline +44 (0) 1603 764 371 fax: +44 (0) 1603 858 206 Registered company Number: 04774845

Postal Address: Pinesolutions.co.uk Ltd 1st Floor Rouen House Norwich Norfolk NR1 1RB Registered Office: Pinesolutions.co.uk Ltd Rouen House Norwich Norfolk NR1 1RB