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  • Email: info@pinesolutions.co.uk

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Safe & Secure Purchases from PineSolutions

Secure Buying Online with PineSolutions

At PineSolutions we understand your concerns about purchasing items over the internet, so we have put together this helpful guide about how you can be sure buying from PineSolutions is safe and secure.

Placing an order with PineSolutions

All orders placed online with us are taken and transmitted directly to Sage Pay, our payment gateway, using a secure connection, verified by VeriSign. We do not store your card details and they cannot be seen by any employees within PineSolutions or Sage Pay.

How Sage Pay Works

Sage Pay are our Payment Service Providers and authorise payment with your Bank or Building Society. Sage Pay handle online credit and debit card transactions for thousands of online retailers, including LoveFilm. All communication between Sage Pay and PineSolutions is done using 128-bit SSL (Secure Sockets Layer) certification, using certificates issued and verified by VeriSign. 

VeriSign Verification

As soon as you enter our Shopping Basket you are automatically redirected to our secure site. This security is provided and verified by VeriSign . For more than 10 years, VeriSign has been securing data and enabling online transactions and the VeriSign Secured Seal is the most recognised security mark on the Internet. PineSolutions has chosen to use VeriSign’s most comprehensive certificate, which enables you to experience the strongest possible encryption supported by your browser. For more information about VeriSign please see their Secured Seal page.

How to check you’re Secured

One of the most recommended ways to be sure your online transaction is safe is to look for the locked padlock icon in your web browser’s URL bar. When you see the locked padlock it is telling you two things:

  • The site you are using has a verified SSL certificate which is valid and usable.
  • Your browser has accepted the SSL certificate and has triggered encryption of data between your computer and our site.

In addition, on many modern browsers, the address bar at the top of the browser will turn green. This means that not only is the connection secured, but VeriSign Extended Validation has authenticated the identity of PineSolutions. Extended Validation is used by major online businesses, including HSBC, PC World, eBay etc.

Whilst shopping with us, the address in your browser should always start http://www.pinesolutions.co.uk.

If you’re even in doubt about the authenticity of the site you are viewing, or wish to double check, clicking on the VeriSign logo (displayed on most pages on our website) will allow you to check the validation directly with VeriSign.

PayPal

Should you choose to pay via PayPal you will be redirected to PayPal, via a secure connection. Once you have completed your transaction with PayPal you be redirected back to our site, where we will complete you order as normal. We are a PayPal Verified Seller and have been since 2004.

McAfee Secure

In addition to the security measures already described, we have also chosen to use McAfee Secure to ensure our site continues to meet payment card industry guidelines. McAfee Secure tests our site daily using a set of security scans to enable us to remain confident that we are doing everything possible to ensure your online safety whilst on our site.

Security Tips

If you are using a shared computer always remember to log out once you have finished on any website. Closing your web browser may not be enough and it is always best to use the log out button on a website.

  • Never write down your password and always keep it a secret. You should also change your password at regular intervals, or immediately if you suspect it has been compromised.
  • When creating a password it is best to choose a combination of both numbers and letters. Avoid using parts of your email, postal address, date of birth or your name.

Privacy

We may occasionally contact you with the latest products or offers by post or email. We will only ever email you from a Pinesolutions.co.uk address. We will also include an unsubscribe link in every email we send, so you can always opt out of receiving emails from us. If you follow the unsubscribe link on the email you will be automatically removed from our system and will not receive any more promotional emails from us. If you do not wish to receive mailed offers you can unsubscribe at any time by contacting the customer services team.