• Tel: 0333 200 4606
  • Email: info@pinesolutions.co.uk

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About Us

PineSolutions is the UK’s Largest Online Furniture Retailer.

Our mission is to bring you great quality furniture and unbeatable value for money. Our outstanding customer service, high stock availability and short delivery times means we serve more customers than any other online furniture retailer in the UK.

We are a business built on three simple values; Service, Excellence and Pride.

Service: We aim to have as many items in stock as possible to keep your waiting time to a minimum. Our next day delivery service makes sure that if you need your furniture in a hurry, we can help. We have a dedicated customer service team who are on hand seven days a week if you need any help with your order. We are experts in furniture and our account handlers have extensive knowledge of all our products. And we don’t just work regular office hours, so you can call us when it is most convenient for you as our lines are open until 9pm.

Excellence: We go that extra mile to make sure we exceed your expectations in everything we do. Our hope is that if you’ve bought from PineSolutions even just once, we’ll be your furniture retailer of choice for life.

Pride: We’re committed to making sure that the pride our customers feel when they first unpack their furniture is the same pride they feel years later when friends ask where the item was bought. If we can do that, we’re proud too. (Don’t take our word for it, 97% of customers would recommend us to others and buy from us again.)

Visit the Pine Solutions blog, Home Style for all the latest interior trends, DIY advice and furniture design news. We hope to give you all the inspiration and ideas you need to create a comfortable and stylish home.

Our People

Even though we’re an online business, with cutting edge technology, we know that customers want to speak to a real person any day of the week and after 5pm. We have a dedicated team of people, who are knowledgeable about our furniture and love what they do.

If you’ve got any questions about any of our products, please do not hesitate to get in touch and we’ll be happy to help. Feel free to use our years of furniture experience to give you peace of mind about your purchase.

Our team are available in-person seven days a week, to take telephone orders or answer any queries that you may have. It goes without saying that if you’ve got any suggestions of how we can do things better, we’d love to hear them. You can call us on: 0333 200 4606 or email any enquiry to: info@pinesolutions.co.uk

If you want to write to us, our address details are on our Contact Us page.

Finally, if you ever want to get in touch with our Chief Executive, Kevin Johnson then feel free.

Kevin, CEO: “I started PineSolutions in 2003 and have loved bringing great furniture to more and more people as we’ve grown. I’ve always had a love of furniture and I’m lucky to work with equally passionate people. There’s not much I don’t know about the beautiful pieces we sell and if you ever want to drop me a line, you can do so at kevin.johnson@pinesolutions.co.uk”

Our Commitment to the Environment

Like most people, we are conscious of the potential impact we can have on the environment. We are continually striving to improve the way we run our company to make sure our ecological footprint is as small as practicable.

In the Office

The first step we took was to try and reduce our carbon footprint by changing the way we work, starting with how we get to and from the office. PineSolutions now supports a cycle to work policy by signing up to the Government’s Cycle to Work Initiative.

Only 4% of our employees now drive to work. The remaining 96% either take public transport, cycle or walk to the office. We're occasionally wetter after braving the elements to get to the phones in the morning, but we’re also fitter, without having had to join a gym.

We have a Reduce, Recycle and Reuse Initiative in place in our office. We have reduced the amount of paper we use on a daily basis, ensure we recycle all our cardboard and glass, and we also make sure all our shredded paper is reused.

On the Road

We know we need to do as much as possible, so we are constantly working to improve our delivery service to reduce the impact it has on the environment. Did you also know that some of our logistics companies do over a million miles per year? They're not exclusively PineSolutions deliveries, but it is important to us both commercially and environmentally to make these journeys as efficient as possible. We have a dedicated Logistics Manager whose role is to optimise our delivery runs, so we can use the least amount of fuel possible getting furniture to our customers and can then reduce our carbon footprint.

Further Afield

We are pleased to have established relationships with suppliers who care about the environment as much as we do.

Our History

PineSolutions has always been a family business, and these family values remain central to who we are today. Our customers have become our extended family now, and we look after these people in the same way we look after our staff.

Since PineSolutions went online almost a decade ago, we're proud to say that we've become the UK's largest online supplier of pine and oak furniture. Wow, what a journey it's been, from our humble beginnings in a small office in Norfolk, it's been our mission to provide the best choice of products at the most competitive prices and all delivered to you by an efficient and friendly Customer Services team. We believe we're succeeding, but we know we can always strive to bring you even more, that's why we've joined forces with the wonderful folks at The Cotswold Company. For the past 16 years they have been supplying their happy customers with a fantastic range of furniture and accessories inspired by the charm of rural living and country life.

We are therefore excited to announce that we can now offer you, our lovely PineSolutions customer, access to even more beautiful products at our usual outstanding prices.